Overview
Materialize provides multiple ways to get help, ask questions, and resolve issues. Whether you’re looking for quick answers, troubleshooting guidance, or direct assistance from our support team, you can get started right from your Materialize console or materialize.com.
Using Matty, our AI support assistant
Matty is our AI-powered chatbot, available 24/7 to help answer questions about building, operating, and troubleshooting Materialize.
You can use Matty to:
Ask questions about Materialize features, behavior, and best practices
Get guidance while building pipelines, views, or sources
Troubleshoot errors or unexpected behavior
Find links to relevant documentation
Matty is available at the start of every conversation. Just type your question in plain language, and Matty will respond immediately.
Opening a support ticket
If you need help from a human support engineer, you can submit a support request directly from this interface. There are two ways to open a support ticket:
At the beginning of a new conversation, click the “I want to open a support ticket” button
At any time, ask Matty to connect you with a human
Once your request is submitted, our support team will follow up to gather any additional information needed and help resolve your issue.
What to include in your request
To help us assist you more quickly, please include:
A clear description of the problem or question
Any relevant error messages or logs
The Materialize region and objects involved (sources, views, clusters, etc.)
Steps to reproduce the issue, if applicable
Additional support resources
You can also find detailed guidance, troubleshooting information, and support policies in our documentation: https://materialize.com/docs/support/
That page covers support scope, response expectations, and additional ways to work with the Materialize team.
If you’re ever unsure where to start, just ask Matty - and if needed, we’ll make sure you’re connected with a human.